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Livraisons & Retours

Attention & Care

Ever wonder what your newly-purchased products went through to arrive safely at your doorstep? At our site, even before your order is placed, our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.
Below you will learn how we proceed on your order:

Product Outsourcing

We manage and categorize large number of trusted manufacturers based on their special qualifications, we also build separate profiles for each supplier we work with, and score them according to standards like: Positive comment earned, average order proceeding time etc. This site runs a periodical evaluation on the existing supplier list to eliminate those poor performed suppliers, keep only those well performed and customer oriented manufacturers.

Order Confirmation

As in the apparel industry, the size and colour of product are sensitive elements, which could ruin our client’s shopping experience easily. To provide better solve this odds, we established an Order Confirmation Unit under the customer service department; this unit is responsible for confirming every detail on your order.

Product Inspection

We double check the product before delivery it out, even we know our manufacturers are all trust worthy. Here is how it goes:
1. Your product will be produced exactly according to the time table arranged by us, and the item produced will be transferred to our center to be inspected by a group of highly trained inspectors upon completion
2. A basic check will be performed to make sure the product consistent with the order, and we did catch every detailed requirement specified on your order.
3. Our QC team will perform a thorough inspection to make sure that product quality meets the International ISO quality standards, any product failed to meet our QC standards will be returned for replacement.
4. For those products survived in our QC inspection will be passed on to the packing team.

Product Packing

Our Packing team will take good care of each item transferred to them to avoid any possible damage during the packing process. Our packing staffs adopt many new ways to strengthen the external boxes, thus to make your package more air-tight, water-roof and pressure resistant.They also synchronize our delivery schedule with the major couriers like DHL, UPS, TNT, and with these efforts, we can always get the good to go packages shipped to the US by the earliest flight available.

Package Tracking

Shortly after your package being shipped out, our logistic centre and our system will send you an email containing your tracking number automatically; you can start tracking where your package arrived right away; however, that doesn't mean our duty ends here, since the responsibilities is now switched back to the customer service department, and our customer service representative is always there waiting on your side until your package safely arrived at your doorway, most importantly, you are satisfied with the item received.
Below, we take apparel for illustration, that doesn't necessarily mean we will only specialize in apparel industry.
Ever been shocked by the product arrived at your doorway, which has super high quality or perfectly fit size? At our site, our source team has always been digging and refreshing our supplier list in order to make sure that each of our wholesaler, retailer or end user can have the most up-to-date products at the lowest price.

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